Our Promise
We want you to love your Hanooon piece. Every item is checked before it is dispatched to you.
Damaged or Faulty Items
If your piece arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery with photos. We will repair, replace, or refund it at no cost to you.
Ready (Non-Custom) Designs
Unused ready designs in their original condition may be returned within 7 days of delivery. Return shipping is the customer’s responsibility unless the item was faulty. Once received and inspected, a refund is issued to your original payment method within 5–10 working days.
Custom & Made-to-Order Pieces
Because custom pieces (names, personalised verses, bespoke sizes/finishes) are made specifically for you, they are non-refundable unless they arrive damaged or differ from the approved design. We always share a preview for your approval before production to avoid any surprises.
How to Request a Return
Message us on WhatsApp at +971 56 985 8632 or email info@hanooon.com with your order number and photos, and we’ll take care of you.